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F&F - Floor & Furnishing
F&F, a retail brand of home goods, was plagued by inefficiencies in operations because it did not have a central management system. Poor monitoring of employee performance and inventory resulted in inefficient task allocation, inventory loss, and workflow interruptions. To rectify these problems, F&F collaborated with iWebwiser to develop a bespoke CMS solution that enhances labor management, supports inventory control, and provides customers with a hassle-free shopping experience.
Challenge
F&F had no human resource and inventory management since it could not monitor employee activities, tasks, and performance metrics. Incorrect data created inefficiency in task allocation and monitoring. Inventory monitoring was ineffective and resulted in inefficient inventory control and delayed orders, impacting order fulfillment and business operations. Due to the lack of an efficient system, F&F had operational bottlenecks that adversely affected productivity and customer satisfaction.
Solution
iWebwiser created a bespoke CMS solution that addressed these issues and provided maximum business efficiency. The solution provides the following major functionalities:
Employee Activity Monitoring: Enables precise monitoring of employee work and performance.
Task Assignment System: Provides maximum transparency and accountability in managing people.
Accurate Inventory Tracking: Simplifies inventory management and removes variances.
Feature Category Search System: Enhances product search for customers.
Detailed Product Descriptions: informs about fabric quality, size, thread count, etc.
Web site usability design: makes for simple navigation and ease of use.
Impact
Business Impact
Using iWebwiser's CMS solution, F&F could gain more efficient operations, optimized use of resources, and better inventory accuracy. The reduced process complexity has resulted in enhanced cost control, increased profitability, and an enhanced position in the marketplace. By automating core processes, F&F was able to minimize human error, minimize inventory losses, and accelerate order fulfillment, enhancing the capability to effectively complete customer orders. The open HR management system also streamlined staffing, resulting in enhanced performance and lower operational costs.
User Impact
Customers enjoy a more efficient and transparent shopping experience through enhanced product discovery, an open shopping cart system, and comprehensive product information. The search and sort option allows customers to locate what they want with ease, and wish list and shopping cart options allow shopping with ease. Additionally, proper tracking of inventory ensures product availability, minimizes delays and maximizes customer confidence. All these developments have brought about customer satisfaction, user experience, repeat buying and high brand loyalty, thus turning F&F into a secure and reliable online shopping platform.
